Last Updated: March 15, 2025
1. Our Commitment to Accessibility
At SceneLink, we are dedicated to providing an inclusive and accessible experience for all users, including those with disabilities. We believe that everyone should have equal opportunity to discover venues, make connections, and participate in social experiences.
Accessibility is Not Optional - It's Essential
We continuously work to identify and remove barriers that might prevent people with disabilities from accessing our platform. This commitment extends across our website, mobile applications, and all digital services.
Our Principles
- Inclusive Design: Building features that work for everyone from the ground up
- Equal Access: Ensuring all users can access the same information and functionality
- Continuous Improvement: Regularly reviewing and enhancing accessibility features
- User-Centered Approach: Involving people with disabilities in our design process
- Legal Compliance: Meeting and exceeding accessibility requirements and regulations
2. Compliance Standards & Guidelines
We strive to conform to the highest accessibility standards and guidelines:
Section 508
Standards Met
Compliance Progress
Our current compliance status across key accessibility areas:
3. Accessibility Features
We've implemented comprehensive accessibility features throughout SceneLink:
Visual Accessibility
- High contrast mode for better visibility
- Adjustable text size (100%-200%)
- Color-blind friendly design
- Clear focus indicators
- Descriptive alt text for images
Navigation Support
- Full keyboard navigation
- Skip to main content links
- Logical tab order
- Breadcrumb navigation
- Consistent site structure
Screen Reader Support
- ARIA labels and landmarks
- Descriptive headings
- Form field descriptions
- Error message announcements
- Content reading order
Mobile Accessibility
- Touch targets 44px minimum
- Gesture alternatives
- Screen orientation support
- Voice control compatibility
- Responsive text sizing
Multimedia Support
- Captions for video content
- Transcripts for audio
- Sign language interpretation
- Audio descriptions
- Volume and speed controls
Cognitive Accessibility
- Clear and simple language
- Consistent navigation patterns
- Error prevention and correction
- Help and contextual information
- Predictable interface behavior
4. Keyboard Navigation
SceneLink is fully navigable using keyboard controls, ensuring access for users who cannot use a mouse or other pointing device.
Keyboard Shortcuts
These shortcuts are available throughout the platform:
| Shortcut |
Function |
Where Available |
| Tab |
Move to next focusable element |
All pages |
| Shift + Tab |
Move to previous focusable element |
All pages |
| Enter |
Activate button or link |
All interactive elements |
| Space |
Toggle checkbox or button |
Forms, toggles |
| Esc |
Close modal or cancel action |
Popups, forms |
| Alt + S |
Skip to main content |
All pages |
| Alt + M |
Go to main navigation |
All pages |
| Alt + F |
Go to search |
All pages |
Focus Management
- Visible focus indicators on all interactive elements
- Logical tab order following content structure
- Focus trapping within modals and dropdowns
- Focus restoration when closing overlays
- Skip links for keyboard navigation users
5. Assistive Technology Support
SceneLink is designed to work seamlessly with popular assistive technologies:
Screen Readers
We support and regularly test with the following screen readers:
- NVDA: Full compatibility with Windows version
- JAWS: Tested with latest versions
- VoiceOver: Native iOS and macOS support
- TalkBack: Android device compatibility
- Narrator: Windows built-in screen reader
Screen Magnifiers
- Compatible with Windows Magnifier
- Supports macOS Zoom functionality
- Works with third-party magnification software
- Maintains readability at all zoom levels
Voice Control
- Voice access and control compatibility
- Voice navigation commands supported
- Speech-to-text input functionality
- Customizable voice commands
Other Assistive Devices
- Switch navigation support
- Head pointer and eye tracking compatibility
- Braille display support
- Alternative input device recognition
6. Ongoing Testing & Improvement
Accessibility is not a one-time achievement but an ongoing commitment. We regularly test and improve our platform:
Testing Methods
- Automated Testing: Regular scans with accessibility tools
- Manual Testing: Human verification of automated results
- User Testing: Feedback from people with disabilities
- Expert Review: Accessibility consultant audits
- Continuous Monitoring: Real-time accessibility checking
Testing Schedule
- Weekly automated accessibility scans
- Monthly manual testing of new features
- Quarterly comprehensive accessibility audits
- Annual third-party expert evaluation
- Continuous user feedback collection
Improvement Process
- Identify accessibility issues through testing or feedback
- Prioritize based on impact and user needs
- Implement fixes and improvements
- Test with assistive technologies
- Deploy updates with accessibility improvements
- Monitor for new issues and user feedback
7. Known Limitations
While we strive for full accessibility, we are aware of some current limitations and are actively working to address them:
Current Issues
- Third-Party Content: Some venue content from external sources may not meet our accessibility standards
- Legacy Features: Older sections of the platform are being updated for improved accessibility
- Live Events: Real-time event features may have limited accessibility during initial launch
- Video Content: User-generated videos may lack captions or descriptions
Planned Improvements
- Enhanced captioning for all video content by Q2 2025
- Improved accessibility in third-party integrations by Q3 2025
- Voice navigation features by Q4 2025
- Advanced screen reader optimizations by end of 2025
Transparency Commitment
We believe in transparency about our accessibility status. If you encounter barriers that aren't listed here, please contact us so we can address them promptly.
8. Feedback & Support
Your feedback helps us improve accessibility for everyone. We welcome reports of accessibility barriers and suggestions for improvements.
Report an Accessibility Issue
When reporting issues, please include:
- Description of the accessibility barrier
- The page or feature where it occurs
- Assistive technology you're using
- Browser and device information
- Steps to reproduce the issue
- Suggested improvements (if any)
Response Commitment
We are committed to:
- Acknowledging accessibility reports within 24 hours
- Providing initial assessment within 3 business days
- Implementing fixes for critical issues within 30 days
- Providing alternative access methods when needed
- Following up to ensure solutions are effective
Alternative Access Methods
If you're unable to access information through our digital platform, we can provide:
- Information via telephone
- Large print documents
- Braille materials
- Assisted navigation support
- Accessible PDF versions
9. Staff Training & Awareness
Our team is regularly trained on accessibility best practices to ensure inclusive development and support:
Development Team
- WCAG 2.1 AA compliance training
- Accessible coding practices
- Assistive technology usage
- Accessibility testing methodologies
- Inclusive design principles
Design Team
- Universal design principles
- Color contrast and typography
- Accessibility in UI/UX design
- Cognitive accessibility considerations
- Mobile accessibility guidelines
Support Team
- Assistive technology familiarity
- Accessibility issue troubleshooting
- Communication with users with disabilities
- Alternative access method provision
- Accessibility documentation knowledge
Training Schedule
- Initial comprehensive training for all new hires
- Quarterly accessibility updates and refreshers
- Annual advanced training sessions
- Regular accessibility awareness workshops
- External expert consultations and training
