Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.
How Cookies Work
When you visit SceneLink, we send cookies to your device
Your browser stores these cookies on your device's hard drive
The cookies contain unique identifiers that recognize your device
When you return to our site, your browser sends these cookies back to us
This allows us to recognize you and provide personalized experiences
Types of Cookie Technologies
Beyond traditional cookies, we may use similar technologies:
Local Storage: Browser-based storage for larger data amounts
Session Storage: Temporary storage for current session
Web Beacons: Tiny images that track page interactions
Tracking Pixels: Similar to web beacons for analytics
Fingerprinting: Device characteristics for identification
2. How We Use Cookies
We use cookies and similar technologies for various purposes to enhance your SceneLink experience:
Essential Functions
Keep you logged in
Maintain your session
Process reservations
Enable security features
Prevent fraud
Personalization
Remember preferences
Customize recommendations
Save search filters
Personalize content
Adapt interface
Analytics & Insights
Track usage patterns
Measure performance
Identify popular features
Analyze user behavior
Optimize experience
Marketing
Personalized advertising
Campaign tracking
Cross-device recognition
Retargeting ads
Measure ad effectiveness
Communication
Enable chat features
Remember notifications
Track message delivery
Support interactions
Synchronize conversations
Security
Detect suspicious activity
Prevent unauthorized access
Validate user sessions
Monitor login attempts
Protect user data
3. Types of Cookies We Use
We use different categories of cookies based on their purpose and duration:
By Purpose
Essential Cookies
Required for basic website functionality:
Authentication and session management
Security and fraud prevention
Load balancing and service availability
Payment processing
Duration: Session to 1 year
Functional Cookies
Enable enhanced functionality and personalization:
Remember user preferences
Customized content display
Saved searches and filters
Language and region settings
Duration: Session to 1 year
Analytics Cookies
Help us understand how visitors use our site:
Page views and time spent
User journey analysis
Feature usage statistics
Performance monitoring
Duration: Session to 2 years
Marketing Cookies
Used to deliver relevant advertisements:
Personalized ad content
Campaign effectiveness tracking
Cross-device advertising
Frequency capping
Duration: Session to 5 years
By Duration
Session Cookies: Temporary cookies deleted when you close your browser
Persistent Cookies: Remain on your device for a set period or until deleted
Flash Cookies: Stored through Adobe Flash technology (being phased out)
First-Party Cookies: Set by SceneLink directly
Third-Party Cookies: Set by external services we use
4. Third-Party Cookies
We work with trusted third-party service providers who may set cookies on your device through SceneLink:
While we carefully select our partners and require them to respect privacy standards, we cannot control how third parties use cookies. Please review their privacy policies for detailed information about their cookie practices.
5. Cookie Consent Management
We believe in transparency and giving you control over your cookie preferences:
Consent Mechanism
When you first visit SceneLink, we display a cookie consent banner that allows you to:
Accept all cookies for the best experience
Reject non-essential cookies
Customize your cookie preferences by category
Change preferences at any time
Interactive Cookie Preference Demo
Experience how our cookie consent system works:
Managing Your Preferences
You can manage cookie preferences at any time by:
Clicking the "Cookie Settings" link in our footer
Using the cookie preference center in your account settings
Adjusting your browser settings (see next section)
Contacting our privacy team for assistance
Granular Control
Our preference center allows you to control cookies by category:
Essential: Cannot be disabled (required for service)
Functional: Enable enhanced features
Analytics: Help us improve the service
Marketing: Personalized advertising
Social Media: Integration with social platforms
6. Managing Browser Settings
You can control cookies through your browser settings. Here's how to manage cookies in popular browsers:
Google Chrome
Click the three dots in the top-right corner
Select "Settings" from the dropdown menu
Click "Privacy and security" in the left sidebar
Select "Cookies and other site data"
Choose your preferred cookie settings
You can block all cookies, allow only essential cookies, or manage specific site permissions
Mozilla Firefox
Click the three horizontal lines in the top-right corner
Select "Options" from the dropdown menu
Click "Privacy & Security" in the left sidebar
Scroll down to "Cookies and Site Data"
Choose your preferred settings or use "Manage Data" to remove specific cookies
Firefox also offers "Enhanced Tracking Protection" for additional privacy
Safari (Mac)
Click "Safari" in the top menu bar
Select "Preferences" from the dropdown menu
Click the "Privacy" tab
Choose your cookie preferences under "Cookies and website data"
Options include blocking all cookies, preventing cross-site tracking, or managing specific site data
Microsoft Edge
Click the three dots in the top-right corner
Select "Settings" from the dropdown menu
Click "Privacy, search, and services" in the left sidebar
Scroll down to "Cookies and site permissions"
Choose your preferred cookie settings or manage specific site permissions
Edge also offers "Tracking prevention" for enhanced privacy
Mobile Devices
iPhone/iPad:
Open "Settings" app
Scroll down and tap "Safari"
Tap "Block Cookies" under "Privacy & Security"
Choose your preferred blocking option
Android:
Open Chrome app
Tap the three dots in the top-right corner
Select "Settings" > "Privacy and security"
Tap "Cookies" and choose your preferences
Browser Limitations
Note that disabling cookies may affect your experience on SceneLink and other websites. Some features may not work properly, and you may need to log in more frequently. Essential cookies required for basic functionality cannot be completely blocked.
7. Cookie Lifecycle
Understanding how cookies are created, used, and deleted:
Creation
Cookies are created when you visit SceneLink or interact with our features
Each cookie contains a name, value, domain, path, and expiration date
Essential cookies are created immediately for service functionality
Other cookies are created based on your consent and interactions
Usage
Your browser sends relevant cookies with each request to SceneLink
We use this data to authenticate sessions, personalize content, and track usage
Cookies are updated as you interact with our platform
Third-party cookies are accessed by their respective services
Expiration and Deletion
Session cookies: Deleted when you close your browser
Persistent cookies: Expire after their set duration (hours to years)
Authentication cookies: Typically expire after 30 days of inactivity
Analytics cookies: May last 1-2 years for trend analysis
Marketing cookies: May last 5+ years for campaign tracking
Cookie Renewal
Persistent cookies are refreshed when you visit SceneLink
This extends their expiration date from the time of your last visit
Some analytics cookies may have different renewal behaviors
8. Impact of Disabling Cookies
Disabling cookies may affect your SceneLink experience in various ways:
Essential Cookies Required
Some functionality requires essential cookies and will not work without them:
User authentication and login functionality
Making reservations and bookings
Accessing personalized content
Security features and fraud prevention
Payment processing capabilities
Limited Experience Without Cookies
If you disable non-essential cookies, you may experience:
Loss of personalized recommendations
Repetitive requests for preferences
No memory of previous searches or filters
Generic instead of personalized content
Less relevant advertising
Alternative Options
If you have concerns about cookies, consider these alternatives:
Accept only essential cookies for basic functionality
Use private/incognito browsing for temporary sessions
Regularly clear non-essential cookies from your browser
Use our mobile app with different privacy settings
Our Recommendation
For the best SceneLink experience, we recommend accepting functional and analytics cookies while choosing your preference for marketing cookies. This balance allows us to improve our services while respecting your privacy preferences.
9. Policy Updates
When We Update This Policy
We may update this Cookie Policy to reflect changes in:
Our cookie practices and technologies
Privacy laws and regulations
New features and services
Third-party service providers
User feedback and requirements
Notification Process
Significant changes will be highlighted on our homepage
Email notifications for major policy updates
In-app notifications when you log in
Updated "last modified" date at the top of this policy
Version History
March 15, 2025: Added detailed browser instructions, consent demo, and third-party cookie table
January 1, 2025: Enhanced cookie categories and management options
September 1, 2024: Initial Cookie Policy creation
10. Contact Us
If you have questions about this Cookie Policy or our cookie practices, please contact us:
Privacy Team
privacy@scenelink.com
For cookie and privacy questions
Phone Support
1-800-SCENELINK
Mon-Fri, 9AM-5PM EST
Mail Address
SceneLink Privacy Team
100 Federal Street
Boston, MA 02110
Additional Resources
Privacy Policy - Complete information about data protection
Our privacy team is available to help with any questions about cookies, privacy settings, or data protection practices. We typically respond within 48 hours to all inquiries.
